Order Modifications & CancellationsUpdated a month ago

We understand that plans can sometimes change, and we are here to assist you. Please review our cancellation policy below for instructions on how to modify or cancel your order.

Order Modifications

We are unable to make product modifications once an order has been confirmed. While we will make every attempt to fulfill requests to modify addresses, gift notes, etc. prior to shipment, once an order is in processing mode, minimal changes are allowed to be made. All order modifications must be received during normal business hours. No modifications will be processed for requests made on Saturday or Sunday.

Cancelling an Order

• CANCELLATION TIMEFRAME
  Orders can be canceled prior to fulfillment. After this time, your order will be processed and shipped, and we will be unable to cancel it.
• HOW TO CANCEL YOUR ORDER
  To cancel your order, please email our customer support team at [email protected] as soon as possible. Provide your order number and a request to cancel, and we will do our best to assist you.
• ORDERS THAT HAVE BEEN SHIPPED
  Once your order has been processed or shipped, we are no longer able to cancel it. In this case, please refer to our Return Policy for more details.
• REFUND PROCESS
  If your cancellation is successful, you will receive a full refund back to the original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your payment provider.
• SUBSCRIPTIONS
  Once processed or shipped, subscription shipments cannot be canceled. Any changes made to your subscription will take effect with the next scheduled shipment. To cancel or modify your subscription, please visit our Manage Subscriptions page.
• SPECIAL PRODUCTS
  Certain products, such as personalized or made-to-order items, may not be eligible for cancellation. Please review the product description or contact us for more information on specific products.

If you have any questions or need further assistance, please contact our customer support team at [email protected].