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Golden Steer

Our perishable products are frozen for shipping and packed with enough coolant and insulation to withstand 48 hours of transit time. As long as your product is slightly defrosted but not fully thawed (around 40°F), it should be safe to eat. However,

What if my steaks or butter aren't frozen when I receive them?

Golden Steer at Home

Product Information

Reservation Policies

How can I make a reservation?

When is your next available reservation?

How many people can dine together as a group?

Do you accept walk-ins?

How far in advance can we make reservations?

Do you have a waitlist or cancellation list available?

What is your reservation cancellation policy?

Can I reserve a booth?

How many people can fit in a booth?

What happens if I am running late for my reservation?

Do you have a private dining room?

Can I book a private party?

Can I pay ahead for a guest's dinner?

Will we have to wait in line when we get to the restaurant?

Are you open on Thanksgiving Day? If so, how early can I make a reservation?

Reservations & Seating

What do I need to know before I go to the steakhouse?

Do you have a dress code?

Can infants/children dine with us?

Do you have any outdoor seating?

Can I order with separate checks?

What parking options do you have?

What payment methods do you accept?

Do you offer a military discount?

How can I celebrate at the steakhouse?

Are your online products available for purchase at the Steakhouse?

Are you wheelchair/handicap accessible?

Do you allow service dogs?

Can I bring my own wine?

Can I bring my own dessert?

Do you offer takeout or delivery?

Is there a service fee?

What do you offer for a birthday celebration?

Do you cater?

Is there a charge for sharing an entrée?

Is gratuity included?

Can menu items be modified?

Where can I view your wine list?

What is included with the platter of lobster tails?

Do you allow photos or filming?

Who do I contact for media inquiries?

Do you have a lost and found?

General Information & Policies

Where are you located?

What are your restaurant's operating hours?

What are your bar's operating hours?

Are you open on holidays?

Are you open for lunch or brunch?

Hours & Location

Bar & Lounge Operating Hours

What type of seating is available in the bar and lounge?

What time should we walk-in for the bar?

Can I order food at the bar?

Do you have a happy hour?

Bar & Lounge

Can I book a private room, and what does it cost?

What are the minimum and maximum guest requirements for private dining?

How many guests does your largest space hold?

Is there a food and beverage minimum for private dining?

Private Dining

Do you accommodate food restrictions at the steakhouse?

What gluten-free options do you have on your menu?

Do you have vegetarian options?

What vegan options do you offer at the steakhouse?

Dietary Restrictions

Las Vegas Steakhouse

When do you open?

How many people can I make a reservation for?

How far in advance can I make a reservation?

Do you have a waitlist?

What is your cancellation policy?

How many people can be seated together?

Can I request a specific table or booth?

What is your dress code?

Is your menu the same as Las Vegas?

What parking options are available?

What is the best way to reach you using public transportation?

Do you have gift certificates available?

What is the NYC tax rate?

Do you offer any discounts?

Do you have tableside cart services available?

Do you host corporate events or birthdays?

Are you pet-friendly?

Are service dogs allowed?

What are your hours of operation?

Are you open on Holidays?

Can I purchase wine to-go?

#1 Bar & Lounge

Can I rent out the entire restaurant?

Can you accommodate food allergies and restrictions?

Do you have gluten-free menu options?

Do you have vegetarian menu options?

Do you have vegan menu options?

One Fifth New York Steakhouse

How do I get help placing my order?

What payment types are accepted, and when will my card be charged?

Do you charge sales tax?

What confirmation should I expect to receive after my order has been placed?

Order Modifications & Cancellations

Order Modifications

How do I cancel or make changes to an order I already placed?

Cancelling an Order

How can I track my order?

What types of items are non-returnable?

When will a product be back in stock?

How do I change my billing information?

What is Order Protection?

How do I use my coupon online?

How long do my products last in the fridge once thawed?

How can I place one order to ship to more than one gift recipient or address?

How does Golden Steer keep my order cold once shipped?

What are the best methods for thawing my products?

How can I view my order online?

Where do I view my order history?

How long do your frozen products last?

How much do you charge for shipping?

Where do you ship?

Can I use a PO box for my delivery address?

When will my package ship?

What shipping carriers do you use for deliveries?

Do I need to be home when my shipment arrives?

How long does shipping take?

When will my package be delivered?

Are there any exceptions to the delivery times?

Can I pre-schedule my delivery or choose my delivery date?

Can I use a business address for my delivery address?

Can I use a military address for my delivery address?

How can I view and update my shipping information?

What happens if I provide an incorrect shipping address?

What if my order is delayed due to weather?

Why are my gel packs defrosted, thawed, or squishy?

How do you dispose of the packaging?

How do I dispose of the gel packs that came with my order?

What are the shipping gel packs made of?

Are the shipping gel packs non-toxic?

Shipping & Delivery

What is your return policy?

What is your return policy for non-food items?

What should I do if there is a problem with the order I just received?

My order arrived partially thawed. Is it safe to eat?

When can I expect to see a refund reflected in my account?

Order Issues & Returns

Ordering Information

Do you offer cooking instructions for your products?

Is it okay that my steak/butter is defrosted?

Do you have any recipes?

Are your products gluten-free?

Where can I find product ingredients and nutrition facts?

Where can I find allergen sensitivity information?

Do you use any hormones or antibiotics?

Can I purchase a single butter?

Why can't I purchase a single butter?

What is Maitre d'Butter?

What ingredients are in Maitre d'Butter?

What ingredients are in Prime Butter?

How long can my butters stay in the freezer?

Can I freeze my butter?

Do your butters contain preservatives?

Butter

What is Bowtie Seasoning?

What is De Jonghe Seasoning?

What is Sergio's Seasoning?

What is Table 40 Seasoning?

What ingredients are in Bowtie Seasoning?

What ingredients are in Sergio's Seasoning?

What ingredients are in Table 40 Seasoning?

What does "spices" mean on your product label?

What is the sodium content of your seasonings?

How many steaks can I season with one seasoning container?

What ingredients are in The Outlaw Rub?

Seasoning

What is included with a steak box?

Are your cattle grass-fed or corn-fed?

What makes your steaks different than others I can buy?

How long can my steaks stay in the freezer?

Why is my steak too fatty?

Where does your meat come from?

Can you tell me about your beef?

Is your meat shipped fresh or frozen?

Why is frozen better?

What cuts of meat do you offer?

What if I want to customize my cut of steak?

How long do you age your meat?

What is grass-fed, grain-finished beef?

What is the difference between Prime and Choice?

What is the difference between Wet-Aged Beef and Dry-Aged Beef?

Steaks

How do I create my Golden Steer account?

Where can I manage my Golden Steer account?

How do you handle customer data and privacy?

Account & Website

How does an Auto-Delivery subscription work?

When will I be billed for my subscription?

Subscriptions

What if my steaks or butter aren't frozen when I receive them?Updated a month ago