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Golden Steer

Reservations & Seating

Las Vegas Steakhouse

Who do I contact for media inquiries?

General Information & Policies

Can infants/children dine with us?

One Fifth New York Steakhouse

How do I get help placing my order?

What payment types are accepted, and when will my card be charged?

Do you charge sales tax?

What confirmation should I expect to receive after my order has been placed?

Order Modifications & Cancellations

Order Modifications

How do I cancel or make changes to an order I already placed?

Cancelling an Order

How can I track my order?

What types of items are non-returnable?

When will a product be back in stock?

How do I change my billing information?

What is Order Protection?

How do I use my coupon online?

How long do my products last in the fridge once thawed?

How can I place one order to ship to more than one gift recipient or address?

How does Golden Steer keep my order cold once shipped?

What are the best methods for thawing my products?

How can I view my order online?

Where do I view my order history?

How long do your frozen products last?

How much do you charge for shipping?

Where do you ship?

Can I use a PO box for my delivery address?

When will my package ship?

What shipping carriers do you use for deliveries?

Do I need to be home when my shipment arrives?

How long does shipping take?

When will my package be delivered?

Are there any exceptions to the delivery times?

Can I pre-schedule my delivery or choose my delivery date?

Can I use a business address for my delivery address?

Can I use a military address for my delivery address?

How can I view and update my shipping information?

What happens if I provide an incorrect shipping address?

What if my order is delayed due to weather?

Why are my gel packs defrosted, thawed, or squishy?

How do you dispose of the packaging?

How do I dispose of the gel packs that came with my order?

What are the shipping gel packs made of?

Are the shipping gel packs non-toxic?

Shipping & Delivery

What is your return policy?

What is your return policy for non-food items?

What should I do if there is a problem with the order I just received?

My order arrived partially thawed. Is it safe to eat?

When can I expect to see a refund reflected in my account?

Order Issues & Returns

Ordering Information

Do you offer cooking instructions for your products?

Is it okay that my steak/butter is defrosted?

What if my steaks or butter aren't frozen when I receive them?

Do you have any recipes?

Are your products gluten-free?

Where can I find product ingredients and nutrition facts?

Where can I find allergen sensitivity information?

Do you use any hormones or antibiotics?

Can I purchase a single butter?

Why can't I purchase a single butter?

What is Maitre d'Butter?

What ingredients are in Maitre d'Butter?

What ingredients are in Prime Butter?

How long can my butters stay in the freezer?

Can I freeze my butter?

Do your butters contain preservatives?

Butter

What is Bowtie Seasoning?

What is De Jonghe Seasoning?

What is Sergio's Seasoning?

What is Table 40 Seasoning?

What ingredients are in Bowtie Seasoning?

What ingredients are in Sergio's Seasoning?

What ingredients are in Table 40 Seasoning?

What does "spices" mean on your product label?

What is the sodium content of your seasonings?

How many steaks can I season with one seasoning container?

What ingredients are in The Outlaw Rub?

Seasoning

What is included with a steak box?

Are your cattle grass-fed or corn-fed?

What makes your steaks different than others I can buy?

How long can my steaks stay in the freezer?

Why is my steak too fatty?

Where does your meat come from?

Can you tell me about your beef?

Is your meat shipped fresh or frozen?

Why is frozen better?

What cuts of meat do you offer?

What if I want to customize my cut of steak?

How long do you age your meat?

What is grass-fed, grain-finished beef?

What is the difference between Prime and Choice?

What is the difference between Wet-Aged Beef and Dry-Aged Beef?

Steaks

Product Information

How do I create my Golden Steer account?

Where can I manage my Golden Steer account?

How do you handle customer data and privacy?

Account & Website

How does an Auto-Delivery subscription work?

When will I be billed for my subscription?

How do I make changes to an existing Auto-Delivery subscription?

How do I cancel my subscription?

Why can’t I make changes to an upcoming shipment?

What happens if the price changes for an item I've subscribed to?

Subscriptions

Golden Steer at Home

Where can I purchase a Golden Steer Steakhouse Gift Certificate?

How do I send a product as a gift?

Do you offer corporate gift options?

Do you offer wholesale or bulk purchasing?

Gift Certificates, Corporate Gifting, & Wholesale