Cancelling an OrderUpdated 2 months ago
- CANCELLATION TIMEFRAME
Orders can be canceled prior to fulfillment. After this time, your order will be processed and shipped, and we will be unable to cancel it.
- HOW TO CANCEL YOUR ORDER
To cancel your order, please email our customer support team at [email protected] as soon as possible. Provide your order number and a request to cancel, and we will do our best to assist you.
- ORDERS THAT HAVE BEEN SHIPPED
Once your order has been processed or shipped, we are no longer able to cancel it. In this case, please refer to our Return Policy for more details.
- REFUND PROCESS
If your cancellation is successful, you will receive a full refund back to the original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your payment provider.
- SUBSCRIPTIONS
Once processed or shipped, subscription shipments cannot be canceled. Any changes made to your subscription will take effect with the next scheduled shipment. To cancel or modify your subscription, please visit our Manage Subscriptions page.
- SPECIAL PRODUCTS
Certain products, such as personalized or made-to-order items, may not be eligible for cancellation. Please review the product description or contact us for more information on specific products.If you have any questions or need further assistance, please contact our customer support team at [email protected].