What is Order Protection?Updated 7 months ago
We are committed to ensuring that every order is delivered with care and precision. Our Order Protection Policy guarantees that from the moment your order is placed, we monitor every step of the process to ensure a smooth and reliable delivery.
Shipping Protection: We ensure that all items are carefully packaged and shipped in a timely manner. In the event of any shipping delays or issues, we will promptly notify you and take corrective actions to minimize any inconvenience.
Damage or Defects: If your order arrives damaged or defective, please contact us within 24 hours of receiving the package. We will arrange for a replacement or refund, depending on the circumstances, at no additional cost.
Missing or Incorrect Items: If any items are missing or incorrect, we will resolve the issue by either resending the correct items or issuing a refund for the items, as applicable.
Order Tracking: You will receive tracking information for your order as soon as it ships. If any discrepancies arise during transit, our team will work directly with the shipping carrier to resolve them on your behalf.