We are unable to make order modifications once an order has been fulfilled. While we will make every attempt to fulfill requests to modify addresses, gift notes, etc. prior to shipment, once an order is in processing mode, minimal changes are...
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as merchandise or literature). We also do not accept returns for...
Please inspect your order upon receipt and contact us immediately to report damage or other order issues. Our team will promptly evaluate the issue and reach out to make it right.
The review process will take no longer than 14 days from date of initiation. If your refund request is accepted, we’ll initiate the refund back to the original payment method provided. The refund should reflect on the account in 3-5 business days.
Golden Steer makes every attempt to fulfill orders as promptly as possible; however, holidays and unforeseen circumstances such as inclement weather may force exceptions to delivery.
All shipments require a physical street address, as we are unable to ship to PO boxes or military addresses.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also track the progress of your shipment through the link provided in your order confirmation email or by logging into your...
Golden Steer offers free shipping for orders over $100. For all other orders, a $5 shipping charge will apply. Overnight shipping is also available for additional charge. Orders are shipped using the following delivery methods: Non-Perishable...
Upon receipt of your order, our team works diligently to process and prepare it for shipment. Our typical fulfillment time ranges from 1 to 2 business days, depending on the complexity of the order and current order volume. Rest assured, we strive...
ORDER PROCESSING Upon receipt of your order, our team works diligently to process and prepare it for shipment. Our typical fulfillment time ranges from 1 to 2 business days, depending on the complexity of the order and current order volume. Rest...
Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
Inclement weather and other unforeseen circumstances can cause shipments to be delayed. Golden Steer will not be held responsible for shipment delays caused by adverse or unpredictable weather conditions.
We ship with UPS and USPS. On the day your order ships, you will receive an email with your package's tracking number. We deliver within the continental United States. At this time, we are unable to process international orders or deliver to PO...
We deliver within the continental United States. At this time, we are unable to process international orders or deliver to PO and APO/FPO Boxes, Hawaii, Alaska, Puerto Rico, Guam, or other U.S. territories.
If you notice that your provided shipping address in incorrect and your order has not yet shipped, please email [email protected] as soon as possible and we will attempt to update the shipment. If the order has already shipped, we are unable to...
Our Cold Ice refrigerants are made of 98% water and 2% organic cotton. The gel packs are reusable, non-toxic, biodegradable, and come in a recyclable wrapper.
Our Cold Ice refrigerants are non-toxic, but they are not intended for human or animal consumption. Please keep them out of reach of children and pets.
Gel packs can be disposed of in the trash. However, we recommend reusing or donating them since they are great for coolers!
The gel packs contain non-toxic gel, and it's normal for them to thaw during transportation and experience some condensation.
Because we do not store your billing information after a transaction is complete, simply place a new order with your updated information.
You can manage your stored shipping addresses here or by clicking on the person icon in the top menu, then logging into your account. After logging in, you can manage addresses associated with your account in the Addresses section.
At this time, we are unable to ship to military addresses.
Yes, you can use a physical business address for delivery. To ensure successful delivery, please be sure that someone onsite will be available to receive the shipment during regular business hours. We are not liable for perishable products that spoil
Currently, we do not offer the option to pre-schedule deliveries or select a specific delivery date. Orders are processed and shipped as soon as possible.
Delivery times vary based on your location and shipping method. You can check the estimated delivery date in your order confirmation email or track your shipment online.
You do not need to be home for the delivery. However, we recommend providing a delivery address where someone can receive the package or where it can be securely left.
To ship to multiple addresses, you will need to place separate orders for each recipient. Currently, our system does not support splitting a single order into multiple shipments. For corporate gifts or bulk orders, please reach out to concierge@golde
To ensure that your product remains in excellent condition, products are placed inside an insulated cooler and filled with ice packs based on seasonal weather and distance from our fulfillment partner to the delivery address zip code. It’s a science.
If your order arrived partially thawed but was still cold to the touch, it should be safe to eat. If you have any concerns, please contact our customer service team for further guidance.
Our Frozen products typically last up to 6 months when stored properly in a freezer. For specific product questions, refer to the packaging or contact customer service.
Once thawed, meat products should be used within 1-2 days to ensure freshness and safety. Butters can be enjoyed through the expiration date listed on the package.
Please recycle the packaging materials where possible. The insulated liners and gel packs should be disposed of according to local regulations.
The best methods for thawing are to place the product in the refrigerator for several hours or overnight. For tips on the best way to thaw your steak, check out this blog post.
We are committed to ensuring that every order is delivered with care and precision. Our Order Protection Policy guarantees that from the moment your order is placed, we monitor every step of the process to ensure a smooth and reliable delivery. Shipp