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Golden Steer

<p><strong>GOLDEN STEER SHIPPING POLICY</strong></p><h3 id="order-processing">ORDER PROCESSING</h3><p>Upon receiving your order, our team works diligently to process and prepare it for shipment. Our standard fulfillment time ranges from 1 to 2 business days, depending on the complexity of the order and current order volume. Be assured that we make every effort to expedite this process to ensure your order is shipped at the earliest opportunity.</p><h3 id="shipping-schedule">SHIPPING SCHEDULE</h3><p>To maintain the utmost quality of our products and guarantee timely delivery, we limit shipping to Monday through Thursday of each week. If your order is placed after Wednesday at 11:59 PM PT, it will not be shipped until Monday, with respect to the order processing timing. This ensures that your products are dispatched promptly and have the shortest possible transit time to maintain freshness and quality.</p><h3 id="tracking">TRACKING</h3><p>Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also track the progress of your shipment through the link provided in your order confirmation email or by logging into your Golden Steer account.</p>

ORDER PROCESSING
Upon receipt of your order, our team works diligently to process and prepare it for shipment. Our typical fulfillment time ranges from 1 to 2 business days, depending on the complexity of the order and current order volume. Rest assured, we strive to expedite this process to ensure your order is shipped at the earliest opportunity.

SHIPPING SCHEDULE

To maintain the utmost quality of our products and guarantee timely delivery, we limit shipping to Monday through Thursday of each week. Orders placed after 11am Pacific Time Thursday will be processed the following Monday. This ensures that your products are dispatched promptly and have the shortest possible transit time to maintain freshness and quality.

TRACKING
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also track the progress of your shipment through the link provided in your order confirmation email or by logging into your Golden Steer account.

How long does shipping take?

Shipping Information

Will we have to wait in line when we get to the restaurant?

When is your next available reservation?

Can I reserve a booth?

How many people can fit in a booth?

Are you open on Thanksgiving Day? If so, how early can I make a reservation?

Do you accept walk-ins?

How early can we make a reservation for a future date?

How far in advance can we make reservations?

Do you have a waitlist or cancellation list available?

Is there a charge for sharing an entrée?

Reservation and General Questions

Can I send something out?

Reservations, Seating, Waitlist

Is this restaurant kid friendly?

Do you accept cash?

Are your online products available for purchase at the Steakhouse?

Do you have a corkage fee?

What parking options do you have?

Can I bring my infant to dine with me?

Do you have a dress code?

What do I need to know before I go to the steakhouse?

Do you offer a military discount?

How early are we allowed to walk-in?

Can I order with separate checks?

Can I wear sandals to the Steakhouse?

Can I order food at the bar?

What type of seating is available in the bar and lounge?

What do you offer for a birthday celebration?

What is included with the platter of lobster tails?

How many oysters are in the Fresh Oysters on the Half Shell appetizer?

Do you allow service dogs?

Can you tell me about your seafood?

Dress Code, Parking, Takeout, Other

Do you offer cooking instructions for your products?

Is it okay that my steak/butter is defrosted?

What if my steaks or butter aren't frozen when I receive them?

Do you have any recipes?

Can I purchase a single butter?

Why can't I purchase a single butter?

What is Flambé Butter?

What is Maitre d'Butter?

What is Prime Butter?

What ingredients are in De Jonghe Butter?

What ingredients are in Flambé Butter?

What ingredients are in Maitre d'Butter?

What ingredients are in Prime Butter?

How long can my butters stay in the freezer?

Can I freeze my butter?

Do your butters contain preservatives?

Butter

What is Bowtie Seasoning?

What is De Jonghe Butter?

What is Sergio's Seasoning?

What is Table 40 Seasoning?

What ingredients are in Bowtie Seasoning?

What ingredients are in Sergio's Seasoning?

What ingredients are in Table 40 Seasoning?

What does "spices" mean on your product label?

What is the sodium content of your seasonings?

How many steaks can I season with one seasoning container?

What ingredients are in The Outlaw Rub?

Seasoning

What is included with a steak box?

Are your cattle grass fed or corn fed?

What makes your steaks different than others I can buy?

How long can my steaks stay in the freezer?

Why is my steak too fatty?

Where does your meat come from?

Can you tell me about your beef?

Is your meat shipped fresh or frozen?

Why is frozen better?

What cuts of meat do you offer?

What if I want to customize my cut of steak?

How long do you age your meat?

What is grass-fed, grain-finished beef?

What is the difference between Prime and Choice?

What is the difference between Wet-Aged Beef and Dry-Aged Beef?

Steaks

Cooking Products: Golden Steer at Home

How do I cancel or make changes to an order I already placed?

What types of items are non-returnable?

What should I do if there is a problem with the order I just received?

When can I expect to see the refund reflected in my account?

Are there any exceptions to the delivery times?

Can I use a PO box for my delivery address?

How can I track my order?

How much do you charge for shipping?

When will my package ship?

How can inclement weather affect my shipment?

What if my order is delayed due to weather?

What shipping carriers do you use for deliveries?

Where do you ship?

What happens if I provide an incorrect shipping address?

What are the shipping gel packs made of?

Are the shipping gel packs non-toxic?

How do I dispose of the gel packs that came with my order?

Why are my gel packs defrosted, thawed, or squishy?

How do I change my billing information?

How can I view and update my shipping information?

Can I use a military address for my delivery address?

Can I use a business address for my delivery address?

Can I pre-schedule my delivery or choose my delivery date?

When will my package be delivered?

Do I need to be home when my shipment arrives?

How can I place one order to ship to more than one gift recipient or address?

How does Golden Steer keep my order cold once shipped?

My order arrived partially thawed. Is it safe to eat?

How long do your frozen products last?

How long do my products last in the fridge once thawed?

How do you dispose of the packaging?

What are the best methods for thawing my products?

What is Order Protection?

Do you book parties of 9 or more in your main dining room?

How many people can dine together as a group?

What is the minimum number of guests for private dining?

How many guests does your largest space hold?

Can I book a private room for a small group, and what does it cost?

Private Dining

What time does the steakhouse open?

Are you open on Sundays?

What are your bar's operating hours?

What are your hours?

Hours of Operation: Dining Room and Bar

Do you have gifting?

Do you offer corporate gifts or have bulk gifting options?

Where can I purchase a Golden Steer Steakhouse Gift Card?

How do I send a product as a gift?

Gifting, Corporate and Gift Certificates

Are your at-home seasonings, butters, and steaks gluten free?

What gluten free options do you have on your menu?

Gluten Free

Do you accommodate food restrictions at the steakhouse?

Where can I find product ingredients and nutrition facts?

Where can I find allergen sensitivity information?

Do you use any hormones or antibiotics?

Allergies

What vegan options do you offer at the steakhouse?

Do you have vegetarian options?

Vegetarian/Vegan Options

Dietary Restrictions

What is your reservation cancellation policy?

What is your return policy?

What is your return policy for non-food items?

How can I celebrate at the steakhouse?

How do you handle customer data and privacy?

When will a product be back in stock?

How do I create my Golden Steer account?

Where can I manage my Golden Steer account?

Where do I view my order history?

How do I reset or change my password?

How do I get help placing my order?

What payment types are accepted and when will my card be charged?

What confirmation should I expect to receive after my order has been placed?

How can I view my order online?

Do you charge sales tax?

How do I use my coupon online?

How does an Auto-Delivery subscription work?

When will I be billed for my subscription?

How do I make changes to an existing Auto-Delivery subscription?

How do I cancel my subscription?

Why can’t I make changes to an upcoming shipment?

What happens if the price changes for an item I've subscribed to?

Order Modifications & Cancellations

Order Modifications

Cancelling an Order

Policies

ORDER PROCESSING

SHIPPING SCHEDULE

TRACKING

How long does shipping take?Updated 6 months ago

ORDER PROCESSING

SHIPPING SCHEDULE

TRACKING