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How do I get help placing my order?
For assistance with placing an order, you can reach us through email, phone, or live chat for support through our Contact page.Phone: (702) 384-4470Email: [email protected] SUPPORT HOURS:7 days a week1 PM - 10 PM Eastern10 AM - 7 PM Pacifi
What payment types are accepted, and when will my card be charged?
We accept debit or post-paid credit cards that are co-branded with Visa, Mastercard, Amex, or Discover. We also accept payments through PayPal, Google Pay, Venmo, and ShopPay.Please note: prepaid cards, including prepaid or reloadable gift cards, are
Do you charge sales tax?
Sales tax is applied based on the shipping address and local tax laws. The tax amount will be calculated and displayed during the checkout process.
What confirmation should I expect to receive after my order has been placed?
You will receive an email confirmation with your order details, including the order number, items purchased, and estimated delivery date, shortly after your order is placed.
Order Modifications & Cancellations
We understand that plans can sometimes change, and we are here to assist you. Please review our cancellation policy below for instructions on how to modify or cancel your order. We are unable to make product modifications once an order has been confi
Order Modifications
We are unable to make product modifications once an order has been confirmed. While we will make every attempt to fulfill requests to modify addresses, gift notes, etc. prior to shipment, once an order is in processing mode, minimal changes are allow
How do I cancel or make changes to an order I already placed?
We are unable to make order modifications once an order has been fulfilled. While we will make every attempt to fulfill requests to modify addresses, gift notes, etc. prior to shipment, once an order is in processing mode, minimal changes are...
Cancelling an Order
Orders can be cancelled prior to fulfillment. After this time, your order will be processed and shipped, and we will be unable to cancel it. To cancel your order, please email our customer support team at [email protected] as soon as possible. Pro
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also track the progress of your shipment through the link provided in your order confirmation email or by logging into your...
What types of items are non-returnable?
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as merchandise or literature). We also do not accept returns for...
When will a product be back in stock?
We actively work to restock most products as soon as possible. Be the first to know when the product is back in stock by signing up for our email newsletter!
How do I change my billing information?
Because we do not store your billing information after a transaction is complete, simply place a new order with your updated information.
What is Order Protection?
We are committed to ensuring that every order is delivered with care and precision. Our Order Protection Policy guarantees that from the moment your order is placed, we monitor every step of the process to ensure a smooth and reliable delivery. Shipp
How do I use my coupon online?
During checkout, enter your coupon code in the "Discount Code" field and click "Apply" to receive your discount. Ensure that the coupon is valid and applicable to your purchase.Please note: only one coupon may be redeemed per transaction, and limited
How long do my products last in the fridge once thawed?
Once thawed, meat products should be used within 1-2 days to ensure freshness and safety. Butters can be enjoyed through the expiration date listed on the package.
How can I place one order to ship to more than one gift recipient or address?
To ship to multiple addresses, you will need to place separate orders for each recipient. Currently, our system does not support splitting a single order into multiple shipments. For corporate gifts or bulk orders, please reach out to concierge@golde
How does Golden Steer keep my order cold once shipped?
To ensure that your product remains in excellent condition, products are placed inside an insulated cooler and filled with ice packs based on seasonal weather and distance from our fulfillment partner to the delivery address zip code. It’s a science.
What are the best methods for thawing my products?
The best methods for thawing are to place the product in the refrigerator for several hours or overnight. For tips on the best way to thaw your steak, check out this blog post.
How can I view my order online?
To view your order online, log in to your account and go to the "Orders" section. You can track your order status and view details of your recent purchases.
Where do I view my order history?
You can manage your Golden Steer account here or by clicking on the person icon in the top menu, then logging into your account. After logging in, you can view your order history under the Orders section.
How long do your frozen products last?
Our Frozen products typically last up to 6 months when stored properly in a freezer. For specific product questions, refer to the packaging or contact customer service.