Order Issues & Returns
What is your return policy?
At Golden Steer, we are dedicated to providing premium steaks and other high-quality food products. To ensure a great experience with every purchase, please review our return policy below. FOOD ITEMS For food items, we have a 24-hour refund or...
What is your return policy for non-food items?
We have a 30-day return policy for non-food items. You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A...
What should I do if there is a problem with the order I just received?
Please inspect your order upon receipt and contact us immediately at [email protected] for assistance to report damage or other order issues. Our team will promptly evaluate the issue and reach out to make it right.
My order arrived partially thawed. Is it safe to eat?
If your order arrived partially thawed but is still cold to the touch, it should be safe to eat. If you have any concerns, please contact our customer service team for further guidance.
When can I expect to see a refund reflected in my account?
The refund review process will take no longer than 14 days from the date of initiation. If your refund request is accepted, we’ll initiate the refund back to the original payment method provided. The refund should reflect on the account in 3-5 busine